92pkar Privacy Policy

1. Introduction

92pkar ("we", "us", "our") is an internationally licensed online gaming and sports betting platform serving players across Pakistan, including major cities such as Karachi, Lahore, Islamabad, Faisalabad, and Rawalpindi. We are committed to protecting the privacy and personal data of every individual who interacts with our platform.

This Privacy Policy explains in clear terms what personal information 92pkar collects from players and visitors, the purposes for which that information is used, how long it is retained, who it may be shared with, and what rights you have in relation to your data. We have written this document to be transparent and easy to understand, while meeting the requirements of applicable data protection legislation and our licensing obligations.

If you have any questions about this Privacy Policy or about how 92pkar handles your personal data, you are encouraged to contact our support team at any time before or after creating an account.

2. Personal Data We Collect

92pkar collects personal data across several categories depending on how you interact with the platform. The categories of data we may hold about you are set out in the table below:

92pkar does not knowingly collect or process special categories of sensitive personal data (such as health information, religious beliefs, or political opinions) unless this is directly required for responsible gaming compliance purposes — for example, processing a self-exclusion request that references a gambling-related harm concern.

3. How We Collect Your Data

92pkar collects personal data through the following channels:

3.1 Direct Collection

You provide data directly to us when you: register an account; complete KYC verification by uploading identity documents; make a deposit or withdrawal; contact our support team; participate in promotions; or configure responsible gaming tools within your account settings.

3.2 Automated Collection

When you visit or use the 92pkar platform, certain technical and usage data is collected automatically via server logs, cookies, web beacons, and similar tracking technologies. This includes your IP address, the pages you visit, the games you launch, and how long your sessions last. This data helps us maintain platform security and improve the user experience.

3.3 Third-Party Sources

In limited circumstances, 92pkar may receive personal data about you from third parties, including: identity verification and KYC service providers; fraud prevention and anti-money laundering screening databases; payment processors such as JazzCash and EasyPaisa where transaction confirmation data is relayed to us; and analytics partners that aggregate usage statistics on our behalf.

4. Legal Basis for Processing

92pkar processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual Necessity: Processing required to fulfil our agreement with you — including account management, game provision, payment processing, and customer support.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, licensing conditions, and age verification requirements.
• Legitimate Interests: Processing undertaken to protect the security and integrity of the platform, prevent fraud, improve our services, and conduct responsible gaming monitoring — where these interests are not overridden by your rights.
• Consent: Processing for marketing communications, where you have opted in to receive promotional emails or notifications from 92pkar. Consent may be withdrawn at any time.

5. How We Use Your Personal Data

92pkar uses the personal data we collect for the following specific purposes:

• Creating and managing your 92pkar player account
• Verifying your identity and age in accordance with KYC and licensing requirements
• Processing deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank
• Providing access to casino games, live dealer tables, cricket betting, PSL markets, slots, and other platform features
• Administering bonuses, promotions, and loyalty programme benefits
• Monitoring transactions and player activity for fraud prevention and AML compliance
• Conducting responsible gaming monitoring to identify players who may be experiencing gambling-related harm
• Responding to support requests, complaints, and account queries
• Sending service-related communications (e.g. account verification emails, security alerts, withdrawal confirmations)
• Sending marketing communications where you have given consent to receive them
• Improving platform performance, game selection, and user interface based on aggregated usage analytics
• Complying with applicable legal and regulatory obligations, including reporting to our licensing authority where required

6. Cookies & Tracking Technologies

92pkar uses cookies and similar technologies to operate the platform effectively, analyse usage patterns, and where you have consented, deliver relevant promotional content. The types of cookies used on 92pkar are as follows:

• Strictly Necessary Cookies: Essential to platform operation — including session authentication, security tokens, and load balancing. These cannot be disabled without affecting core functionality.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and notification choices.
• Analytics Cookies: Collect aggregated data about how players navigate the platform, which games are most popular, and where technical issues occur. This data is anonymised before analysis.
• Marketing Cookies: Used only where you have provided explicit consent, to track whether promotional campaigns have been effective and to avoid showing the same promotion repeatedly.

You may manage your cookie preferences through your browser settings or the cookie preference centre accessible within your 92pkar account. Please note that disabling certain cookies may affect your ability to use parts of the platform.

7. Data Sharing & Disclosure

92pkar does not sell, rent, or trade your personal data to any third party for marketing purposes. We may share your data with the following categories of recipient, strictly on a need-to-know basis and subject to appropriate data protection agreements:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and any other payment partners — for the purpose of processing deposits and withdrawals on your behalf.
• Identity Verification Providers: Third-party KYC and age verification services that assist in confirming player identity and CNIC authenticity.
• Fraud Prevention & AML Services: Screening services that help 92pkar identify suspicious transaction patterns and comply with anti-money laundering obligations.
• Gaming Software Providers: Licensed game studios whose games are hosted on the 92pkar platform — these providers may receive anonymised session data for RNG auditing and game performance monitoring.
• Platform Technology Partners: Cloud infrastructure, security monitoring, and customer support technology providers who process data on our behalf under strict contractual confidentiality obligations.
• Regulatory & Legal Authorities: 92pkar may disclose personal data to our licensing authority, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to protect the safety of players or the integrity of the platform.

All third-party service providers who process personal data on behalf of 92pkar are required to implement appropriate security measures and are prohibited from using that data for any purpose other than the specific service they provide to us.

8. International Data Transfers

As an internationally licensed platform, 92pkar may transfer personal data to, or process it in, countries outside Pakistan. Where such transfers occur, 92pkar ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that afforded within Pakistan. These safeguards may include contractual clauses with data processors, adherence to the data protection standards required by our gaming licence, and the use of service providers certified under recognised data protection frameworks.

If you would like more information about the safeguards in place for any specific international transfer, please contact our support team.

9. Data Retention

92pkar retains personal data only for as long as necessary to fulfil the purpose for which it was collected, unless a longer retention period is required or permitted by applicable law or our licensing obligations. Our general retention schedule is as follows:

• Account & Identity Data: Retained for the duration of your active account, plus a minimum of 5 years following account closure, in accordance with AML record-keeping requirements.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of the transaction, as required by anti-money laundering regulations.
• KYC Documents: Retained for the duration of the account relationship, plus 5 years following account closure.
• Support & Communications Data: Retained for 2 years from the date of the last communication, unless related to an ongoing dispute or compliance matter.
• Technical & Usage Data: Retained in anonymised or aggregated form for analytics purposes; identifiable technical data is deleted within 13 months of collection.
• Marketing Consent Records: Retained for the duration of the consent plus 2 years, to evidence compliance with marketing opt-in obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with your identity.

10. Security Measures

92pkar implements a layered security framework to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Transport Layer Security (TLS 1.3) encryption for all data transmitted between your device and the 92pkar platform
• AES-256 encryption for sensitive data stored at rest, including KYC documents and financial records
• Multi-factor authentication options for player accounts
• Role-based access controls ensuring that only authorised 92pkar personnel can access personal data, and only to the extent required for their specific role
• Regular third-party security audits and penetration testing of platform infrastructure
• 24/7 intrusion detection and monitoring systems
• Secure data centres with physical access controls and environmental protections

While 92pkar takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You are also responsible for protecting your own account credentials and should contact us immediately if you suspect any unauthorised access to your account.

11. Your Data Protection Rights

Subject to applicable law and our legitimate interests and legal obligations, you have the following rights in relation to your personal data held by 92pkar:

• Right of Access: You may request a copy of the personal data 92pkar holds about you, along with information about how it is being processed.
• Right to Rectification: You may request that inaccurate or incomplete personal data be corrected. For most account details, you can update these directly within your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to Restriction: You may request that processing of your data be restricted in certain circumstances — for example, while the accuracy of data is being contested.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that your data be provided to you in a structured, machine-readable format.
• Right to Object: You may object to processing based on our legitimate interests, including direct marketing. Where you object to marketing, we will stop processing your data for that purpose immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

To exercise any of these rights, please contact our support team at [email protected]. We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days. In complex cases we may extend this by a further 30 days, and will notify you accordingly.

12. Marketing Communications

92pkar may send you promotional emails, SMS notifications, and in-platform messages about bonuses, new game releases, PSL betting markets, and special VIP offers — but only where you have provided your explicit consent to receive such communications during registration or via your account notification preferences.

You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link included in any promotional email
• Adjusting your notification preferences within your 92pkar account settings
• Contacting our support team and requesting removal from marketing lists

Please note that opting out of marketing communications does not affect service-related notifications, which are necessary for the operation of your account (such as deposit confirmations, withdrawal status updates, and security alerts).

13. Minors & Age Verification

If you are a parent or guardian and believe that a minor in your care has registered an account on 92pkar, please contact us immediately at [email protected]. We will investigate and take appropriate action as a matter of priority.

14. Third-Party Links

The 92pkar platform may contain links to third-party websites or services, such as payment provider portals. This Privacy Policy applies solely to 92pkar and does not cover the data practices of any third-party websites you may access via links on our platform. We encourage you to review the privacy policy of any third-party site before providing personal information to them. 92pkar accepts no responsibility for the privacy practices of third-party operators.

15. Updates to This Privacy Policy

92pkar may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or our services. When we make a material change to this policy, we will notify registered players via email or in-platform notification at least 7 days before the change takes effect, where reasonably practicable.

The most current version of this Privacy Policy is always available on this page, with the effective date clearly displayed at the top of the document. Your continued use of the 92pkar platform following the effective date of any update constitutes your acceptance of the revised policy. If you do not agree to the updated policy, you should cease using the platform and may request account closure by contacting our support team.

16. Contact & Complaints

If you have any questions, concerns, or complaints about how 92pkar processes your personal data, please contact our Privacy team in the first instance:

We aim to resolve all privacy-related queries and data rights requests promptly and fairly. If you are not satisfied with our response after raising your concern with us directly, you have the right to escalate your complaint to the relevant data protection authority or to the dispute resolution mechanism provided under our gaming licence.

92pkar takes all privacy complaints seriously and is committed to continuous improvement in how we handle personal data on behalf of our players across Karachi, Lahore, Islamabad, Faisalabad, and throughout Pakistan.